Do your Duvet Covers have corner ties?

Yes,our Duvet Covers come with four internal ties,one in each corner,to hold your Comforter in place.Our Comforters also have loops in each corner to fit the ties.

The ties on your Duvet Cover may not be exactly in the corner,but a few inches away.This is to ensure the corner of your Comforter can fit directly in the corner of the Duvet Cover.

 

Shipping Questions?

A delivery that is in a Label Created Status

If you've just received your shipment confirmation, some carriers can take 24-48 hours to update the tracking information.

Tracking hasn't updated in 48 hours

USPS, Fedex Ground Delivery, and UPS Ground Delivery tracking will not update on weekends. Please wait until the next business day for the tracking to update.

 

Missing orders?

If your tracking information states that your package was delivered but you have not received it, please check the perimeter of your home as the package may have been left out of view from the street.

Please check with your neighbors as someone may have retrieved the package for safe keeping.

If you still are unable to locate your package, please contact us.

 

Expected delivery date change?

If your delivery date changes, please allow the carrier the opportunity to deliver on the new scheduled day. Most carriers will hold your package at a local facility where it can be picked up before the next delivery attempt. Please contact the carrier to inquire about picking up your package if needed.

 

Delivery status pending?

If your tracking information shows “Pending” and there is no delivery date after 48 hours, please contact us for assistance.

Sometimes Carriers fail to scan packages as they are picked up. It will take a few more days before it actually appears on tracking site and they may delay the package due to high volume of orders being picked up.

 

Order delivered to the wrong address?

If your order shows delivered and you have not received it, please confirm the address on the order. If the order shows the correct address but has been delivered to a different address, please contact us for assistance.

 

Common Reasons an Order May Be Cancelled

Canceling an order is one of the last things we want to do, but some situations come up where cancellation is the best option to save you time and money.

The most common reasons an order might be canceled are:

  1. The item is out of stock
  2. Limits on available quantities
  3. Additional information is needed by our Order Inquiry department.
  4. item may have been damaged or lost by carrier

 

How do I trackmy order?

You can track your order 24 - 48 hours after it is placed.

 

Can I return or exchange an item?

Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order.

 

How do I return an item?

Fill out your info on our return portal and after your return request is approved –a prepaid return label will be provided via email. print the return label and pack the item as received to avoid any restocking fees.

 

How do i change or cancel my order?

To change or cancel your order, contact Email us at service@emperorshome.com. Front Door deliveries cannot be canceled as they are processed immediately to ensure quick arrival.

 

The product I want is sold out!When will it be back?

We always try our best to keep our customers in the know, so if an item is sold out and we have the projected restock date, the date will be on the product page. If an item is marked as sold out without a date listed, we do not have a projected restock date. Typically, Essential colors and patterns will be restocked and the date will be added as soon as we have it. Limited Edition colors and patterns will not be restocked.

 

Which shipping carriers do you use?

At this time, we ship with FedEx, UPS, and USPS for domestic and international orders. Below is a breakdown of the options available.

UPS

USPS

FEDEX

UPS Ground
UPS SurePost
(Starts with UPS, passed on to USPS for final delivery)
UPS 2nd Day Air
UPS Next Day Air Saver

USPS First Class Mail (< 1 lb.)
USPS Priority Mail (> 1 lb.)
UPS SurePost
(Starts with UPS, passed on to USPS for final delivery)

FedEx Ground
FedEx Home Delivery
FedEx SmartPost

UPS Worldwide Expedited DDP

USPS Priority Mail International

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I cant log into my account!What do Ido?

If you placed an order with us before but did not set a password, all you need to do it activate your account! You should have an account activation email from around the time you placed your first order, but if you cannot find this email, please reach out to us at service@emperorshome.com. :)

If you haven't placed an order with us before, you can create an account here! Please shoot us an email if you have any difficulty logging in and we'll be happy to help. 

 

What if I forgot to add my promo code at checkout?

If you forgot to add your promo code at checkout, please email us at service@emperorshome.com with your order number and offer details. We will work to find the best solution for you!

 

If one item in my order is backorder,when will my package ship?

We strive to ship all of our orders as fast as possible. If your order has an item that is not currently in stock, your entire order will ship when that item is back in stock. If you need part of your order more quickly, shoot us an email at service@emperorshome.com and we'll let you know if there's a way to make this happen!

 

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