EmperorsHome Shipping Information:

At this time, we ship with FedEx, UPS, and USPS for domestic and international orders. Below is a breakdown of the options available.

UPS

USPS

Ship To Area

UPS Ground
UPS SurePost
(Starts with UPS, passed on to USPS for final delivery)
UPS 2nd Day Air
UPS Next Day Air Saver

USPS First Class Mail (< 1 lb.)
USPS Priority Mail (> 1 lb.)
UPS SurePost
(Starts with UPS, passed on to USPS for final delivery)

US (excluding below areas)

UPS Worldwide Expedited DDP

USPS Priority Mail International

Excluding remote areas such as Alaska, Hawaii, and overseas addresses such as Puerto Rico and Guam; APO/FPO military addresses

 




General Shipping and Tracking:
Processing Time:
In most cases, your order will be processed in 1 business day, your order will be shipped within 5-7 Business days after your order is placed. Some Special Order Items from certain brands may take 5-10 business days to ship from our warehouse. Your In-stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. Regarding your Shipping tracking number, we will send to your email at 1st time. Please feel free to inquire about item availability please contact one of our representatives through live chat or email.

After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.

After the order leaves the warehouse, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. Please allow the time before you start tracking your package. Orders placed on EmperorsHome store maybe be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchases, the shipping method you select during Checkout, and the carrier that is delivering your item(s).All Rush Order Packages come with a delivery confirmation and tracking number so you are able to track the location and the exact arriving date of your package(s). Please email EmperorsHome with questions and/or special mailing instructions. Every effort will be made to fulfill special requests.

EmperorsHome store makes our every effort to ship the purchase as soon as possible. Guaranteed delivery does not apply in the event of service interruptions or failures caused by events beyond EmperorsHome's control - such as customer/recipient unavailability, incomplete or wrong address, weather delays and natural disasters.

COVID-19 UPDATE:
Due to the ongoing global health crisis all carriers are experiencing delays across their delivery networks due to increased demand. This includes updates to order tacking and delivery times. For existing orders we do ask that you take this into consideration before contacting our support team, and to allow an additional 2 - 3 days after your estimated delivery time frame before contacting us. All shipping/delivery/return processing we may require additional processing time and please note that all shipping carriers are currently experience delivery delay, this includes any expedite shipping services. We apologized for any inconvenience. Even apart, we'll get through this together! Sending love to all our starlets around the world!


Back Orders:
Due to constant changes in the marketplace, there is a small chance that the item(s) you ordered will be out of stock when your order is processed. If the item is out of stock from the manufacture, you will not be charge for the backorder item until the item is ready for shipment. We will either send you an e-mail with notification of your backorder items or the back order notification message will appear on your invoice with your shipment, If you like to receive an estimate date of when the item will be shipped, please email us at service@emperorshome.com. Back Order from manufacture usually will take approximately 1- 3 weeks to be fulfilled and shipped. Your order will be put on hold and will be shipped and charged as soon as the merchandise is back in our inventory.

All Back Orders will remain open and uncharged for up to 16 weeks. We will charge and process your back order items once they are ready for shipment. All back order items will be shipped with standard shipping method, even if the original order items was shipped by Express/Priority shipping method. Most Back Order Item arrive back in stock within 2-6 weeks, If you need any assistant with your estimate arrival dates on your back order items, please feel free to reach out to us by email or give us a call. You can cancel your back orders at anytime by emailing us at service@emperorshome.com.

Please email us with questions and/or special mailing instructions. Every effort will be made to fulfill special requests.

Important Note

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